Do you enjoy helping others solve a problem and seeing the impact of your work firsthand? Do you have experience working in IT Consulting or managed services? Have you been looking to combine those details into your dream role?

Well, you’re in the right place! DaVinci Digital is hiring an IT Support Specialist II to join our team!

Key Details:

• Pay: $80k - $100k DOE
• Location: DaVinci Digital’s office is located at Urban Office (4949 S. Macadam – Portland, OR)
  • This role will spend most of the time at client sites (~75%). The remaining time will be spent in person at Urban Office or working from home.
• Travel: 75-80% throughout OR (most travel will be in the Portland Metro area); mileage reimbursement provided
• Schedule: 40+ hours/week Monday - Friday
• Benefits: 100% employer-paid health insurance (for employee-only premium), 401(k) Retirement Plan, and Flexible Paid Time Off

Who We Are: DaVinci Digital is an IT service provider founded in 1994 in Southeast Portland, committed to delivering flexible, people-first technology solutions. Our company prioritizes transparency, ensuring clients always know what to expect, and fosters a work environment that values work-life balance and mutual respect. With a history of creating simple, elegant solutions, DaVinci Digital is dedicated to empowering businesses through technology while maintaining strong, supportive relationships with clients and employees alike. Our company values drive our commitment to both client success and community engagement. 

Want to learn more? Check out our website: https://davincid.com/ 

Who You Are: You are an experienced IT professional with a deep understanding of both the technical and human aspects of technology consulting. Through your years of experience, you have honed your skills in resolving complex issues while building strong relationships with clients. Your meticulous attention to detail, exceptional communication skills, and ability to adapt to various client needs make you a standout in your field. You thrive in environments where you can think on your feet and effectively manage multiple tasks under pressure.

Additional qualifications include:

• Five (5) years of experience in an IT consulting role or seven (7) years of experience as a junior system administrator/tech support working for an MSP.
• Bachelor’s degree in computer science, software engineering, IT, or similar field preferred.
• Microsoft Azure or 365 certifications are preferred.
• Experience with Cloud Platforms, Server Administration, Windows and MAC Operating Systems, and iOS and Android mobile devices.
• Ability to pass a pre-employment background check and drug screening.

What You’ll Do: As the IT Support Specialist 2, you will play a key role in resolving escalated service ticket issues. Tickets will be assigned based on skill level, areas of expertise, and business requirements. In addition to service ticket and project work, you may serve as the primary IT contact for assigned clients, handling a range of technical issues from Tier 2/3 support to strategic technology consulting.

Additional responsibilities include, but are not limited to:

• Troubleshoot and resolve service tickets, including server/network performance, workstation issues, and cloud service configurations.
• Act as a technical leader for your client portfolio, collaborating with the Professional Service Manager to provide tailored technology recommendations.
• Engage in client-facing consultations, project planning, and execution, ensuring the highest standards of service.
• Lead or contribute to internal research and development projects and provide training to peers based on your areas of expertise.

Disclosure Statements:

Applicants have rights under Federal Employment Laws. For additional information regarding your rights as an applicant, review these links:

Know Your Rights (EEO)

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf - English

https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal - Spanish

Employee Polygraph Protection Act (EPPA)

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf